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Returns and Refund Policy
Effective Date: 25th August, 2023
At NaturExtracts.in, we want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward Refund and Returns Policy to make the process as smooth as possible. Please read the following policy carefully:
Returns Eligibility: We accept returns for the following reasons:
Damaged or Defective Products: If your product arrives damaged or defective, we will provide a replacement or a full refund.
Incorrect Item Received: If you receive the wrong item, we will arrange for the correct item to be sent or provide a refund.
Return Process: To initiate a return, please follow these steps:
Contact our Customer Support within 2 days of receiving your order.
Provide your order number, details of the issue, and any relevant photographs.
Our Customer Support team will guide you through the return process, which may include providing a return shipping label.
Refund Process:
Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be processed using the original payment method within 7 business days.
Non-Returnable Items:
Certain items are non-returnable for hygiene or safety reasons, such as used products. Please contact us to verify if your item is eligible for return.
Return Shipping Costs:
If the return is due to our error (damaged/defective item, incorrect item), we will cover the return shipping costs. For other reasons, such as dissatisfaction with the product, the customer will be responsible for the return shipping costs.
Conditions for Returns:
Items must be returned in their original packaging, with all original tags and labels.
The item must be unused, unworn, and in the same condition as when received.
Products that are damaged due to improper use or mishandling will not be eligible for return.
Exchange:
At this time, we do not offer direct exchanges. If you wish to exchange an item, you can return it for a refund and place a new order for the desired item.
Cancellation:
Orders can be canceled within 3 hours of placing the order. Please contact us as soon as possible to initiate the cancellation process.
Contact Us:
If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact our Customer Support at salesnaturextracts@gmail.com.
We reserve the right to make changes to our Refund and Returns Policy at any time without prior notice. Any changes will be effective upon posting on our website.
